Service Plans
Ensure your instrument is protected and continues to run at peak efficiency with Repligen Service Plans.
Choose a plan that’s right for you
Factory Warranty
For individuals or teams just getting started with project management.
Includes:
- Included with purchase
- Effective for 12 months from date of shipment
- Covers all system defects
- Includes repair related labor, travel and part expenses
Extended Warranty
Offered when you purchase your system to extend your factory warranty for up to an additional two years.
Includes:
- Available to purchase with discount with system
- Starts when Factory Warranty ends (approximately one year after shipment
- Mimics Factory Warranty benefits
- Includes PM Service
- Includes Priority Scheduling
- Offers multi-system and multi-year discounts
Popular Choice
Service Agreement
Offered when your factory warranty or extended warranty expires.
Includes:
- Available to purchase after Factory Warranty or Extended Warranty expires
- Mimics Extended Warranty benefits
- Includes PM Service
- Includes Priority Scheduling
- Offers multi-system and multi-year discounts
Preventative Maintenance
Lower cost option if you choose not purchase a Service Agreement or Extended Warranty. Covers PM service only.
Includes:
- Available to purchase after Factory Warranty or Extended Warranty expires
- All other repair/services outside PM are billable
Compare Plans
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Point of Sale Purchase
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Post Install Purchase
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Factory Warranty |
Extended Warranty |
Service Agreement |
PM On Demand |
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| Entitlement | Covers manufacturing defects. Included in equipment purchase and valid after shipment. | Extended warranty coverage with annual PM in 2nd year. | Comprehensive service plan beyond the extended warranty coverage. | One PM visit. No repair support. |
| Coverage Period | One year from date of shipment | After Factory Warranty ends | After Extended Warranty Ends | On Demand |
Corrective Repairs |
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| Repair Labor & Travel | ✔ | ✔ | ✔ | PM only |
| Repair Parts | ✔ | ✔ | ✔ | PM only |
| Repligen Certified Service Engineers | ✔ | ✔ | ✔ | ✔ |
| On-Site Response Time | 标准 | Priority | Priority | 标准 |
| Service Reports | ✔ | ✔ | ✔ | ✔ |
Preventive Maintenance |
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| Preventive Maintenance Visit | NA | 1 per year | 1 per year | 1 per year |
| Service Related Consumables | NA | ✔ | ✔ | ✔ |
| Service Reports | ✔ | ✔ | ✔ | ✔ |
技术支持 |
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| Business Hours | 8am - 5pm by region | 8am - 5pm by region | 8am - 5pm by region | 8am - 5pm by region |
| Email/Web Response | 24 hours | 24 hours | 24 hours | 24 hours |
| Remote Assistance | ✔ | ✔ | ✔ | Billable |
| 应用支持 | ✔ | ✔ | ✔ | Billable |
| Automation Support | Discounts available | Discounts available | Discounts available | Full Charges Apply |
Value Added Services |
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| Repligen Spare Parts | Discounts available | Discounts available | Discounts available | Full Charges Apply |
| Qualification IQ/OQ Services | Discounts available | Discounts available | Discounts available | Full Charges Apply |
| Equipment Relocation | Discounts available | Discounts available | Discounts available | Full Charges Apply |
| Equipment Training | Discounts available | Discounts available | Discounts available | Full Charges Apply |