Support Services
The passion for what we do is in the product and support services you receive
We strive to integrate our technology with your process as efficiently as possible. Repligen works closely with your team to ensure that the process is streamlined and the technology is implemented successfully.
Our service personnel are ready to answer your calls or emails. Your questions, comments, and suggestions help us improve our products. Feel free to reach out at any time.
Get in touch with a Repligen Analytics Representative to keep your operation running smoothly.
Phone: +1 (908) – 707 -1201
Call hours: 7AM – 5:30PM EST
Email: [email protected]
Installation & Qualification
Included with your purchase and also available at any time, we offer Installation and Qualification (IQOQ) services on all of our variable pathlength solutions. These are most suited for new Installations, relocations, and upgrades.
Compendial Pharmacopeia Version (CPV)
The CPV versions of our Qualification Protocols have been harmonized to deliver broad Pharmacopeia compliance. These most advanced services are ideally suited for GxP-compliant installations.
Computer System Validation
With years of experience performing VPT software validations, you can be confident your CTech™ SoloVPE® or FlowVPX® computer validation will be done in days and in compliance with regulatory requirements. Our experts will perform the validation requirements and help you with necessary regulatory submission documentation. Click to see what's covered.
Training & Familiarization
We provide on-site and remote training for our variable pathlength solutions. Looking for an initial introduction for new team members or more advanced training on Slope Spectroscopy®? We can help you become an expert.
Service Contracts
Single- and multi-year service contracts are available for our variable pathlength solutions. Standard contracts include an annual Qualification service while bi-annual contracts include two Qualification services per year. We also offer CPV contracts that are ideally suited for GxP-Compliant systems. For more details on all service contract benefits, contact us today.
Preventative Maintenance
Our routine Preventative Maintenance (PM) Qualification includes: As-found data, a thorough assessment of the condition of your variable pathlength solution, a complete requalification and as-left data. Annual PM is recommended to keep your System functioning optimally.
Corrective Maintenance
Our variable pathlength systems are designed to deliver years of reliable and robust performance. In the unlikely event repairs are required, our technicians are trained to troubleshoot the system, perform corrective maintenance, and verify the return to full functionality.
Technology & Software Upgrades
Software updates, technology upgrades, new features, accessories, and services are all made available to users through our service group. For the latest information, please contact us.